Dior LLC Frequently Asked Questions

Yes, you can clean your own kilims and Oriental rugs in your home, but we do not recommend it if you do not have experience with the necessary kilim or Oriental rug cleaning process. In fact, in most households in the Middle East, people clean their handmade rugs and kilims at home. 

However, handmade rug and kilim cleaning require knowledge of how to clean the natural fibers, control the dye run, and dry the rug or kilim properly. This knowledge is most easily gained from trial and error, which often means that the first few times one attempts to clean a piece, one may make a mistake that may permanently damage the rug or kilim.

Therefore, we do not recommend you clean your rugs and kilims at home unless you have significant experience in rug and kilim cleaning and have the necessary space where the cleaning and, equally important, drying can properly occur. Contact us today to receive help from our team of professionals at Dior LLC.

There are always risks involved when cleaning or washing Oriental rugs and kilims. Since handmade Oriental rugs and kilims are one-of-a-kind, each one requires individual attention and poses individual risks. A common risk during the cleaning process is the possibility that the colors of a piece may run. 

It is essential that a professional cleaning include a pre-inspection of the piece to assess how best to care for the piece and to minimize the risk of any damaging color run or similar problem. It is important to note that it is impossible to eliminate all risks, including color run. Customers should be wary of cleaners who claim that there are no risks involved in the kilim or Oriental rug cleaning process. Call us today to learn more.

If you have reason to believe that your rug is suffering from a moth infestation, it is important to take steps to cease any damage being caused to your rug as soon as possible. Remove the rug from its current location and thoroughly clean the area. 

Get your rug professionally cleaned to remove the moths. Depending on how soon you treated the rug after moths infested it, you may have to repair damaged areas. Please visit our blog for images of a live moth infestation or contact us today for Oriental rug cleaning services.

The kilim or Oriental rug cleaning process usually takes approximately one week to 10 days. There are certain seasons when rug and kilim cleaning demand is high, and during these times, cleaning may take a bit longer. Call us today to schedule an appointment.

We clean all types of handmade rugs: hand-knotted rugs, handwoven kilims, hand-hooked rugs, dhurries, hand-embroidered wall hanging, tapestries, and cecims. Each of these rugs requires specific cleaning techniques. Reach out today if you'd like to learn more about our kilim or Oriental rug cleaning services.

Yes! We provide professional cleaning and restoration services for all hand-knotted rugs. 

We have found that many clients seeking cleaning and restoration services for their hand-knotted rugs are often confused by the many terms used to describe hand-knotted rugs. Technically and originally, a Persian rug is a rug that originates from Iran. 

Nevertheless, through consistent usage over the past century, Western audiences understand both Oriental rugs and Persian rugs to be interchangeable terms that encompass any hand-knotted rug, including rugs originating from Iran, Turkey, Uzbekistan, Morocco, Jordan, Armenian, Afghanistan, Turkmenistan, China, Tibet, Nepal, and even beyond. Contact us today to get started with the local experts in Oriental rug cleaning.

Yes! We offer free pickup and delivery for our kilim and Oriental rug cleaning and restoration services. Please contact us for more details.

Yes! We understand that decorative rugs are growing in popularity. According to Global Market Insights, online retail sales of decorative rugs are expected to reach $750 million in 2028. We want to make sure we're providing services to as many interested customers as possible.

Consequently, we offer kilim or Oriental rug cleaning and restoration services outside Atlanta Metro. Please contact us for more details. 

Looking for kilim or Oriental rug cleaning with convenient payment method options? We accept payment by MasterCard, Visa, and American Express through PayPal and in the form of checks or cash upon delivery of your Oriental rug or kilim. Reach out today to get started with our services.